Shipping and Delivery

Order will be shipped within 2-5 days from the time it is placed. We ship Monday to Friday between the hours of 1pm-8pm (Hong Kong time), with the exception of Hong Kong Public holidays. Orders with pre-ordered items will be placed on hold and shipped altogether when the item/s are back in stock.

Hong Kong Local

  1. Hong Kong Post Ordinary Mails Service 

Free local shipping by surface from Hong Kong Post for all products. It takes around 3-14 working days based on the delivery sent by Hong Kong Post. Kindly be informed that no tracking service would be provided by using Hong Kong Post ordinary mail service and customers shall bear the full responsibility of losing items.

  1. SF Express Cash on Delivery 

Please select the product to be sent by SF Express Pay on Delivery during checkout. It takes around 2-3 working days. Waybill numbers would be provided for tracking the products. Kindly enter the code of SF Business Stations, SF Stores and EF Lockers if the product would be sent to self-operated network points.

  1. SF Express Free Delivery Discount 

For one single purchase spending over HKD 600 (after discount), you can enjoy SF Express Free Shipping Service for the Hong Kong area, and please select the product to be sent by SF Express during checkout.

 

International

  1. Shipping cost will vary to different countries. 
  2. Free standard shipping on orders over HKD 1500 (HK Post).
  3. For the places listed below, shipping fee at HKD50-80, please check the freight on the checkout page.

HKD 50: Macau, Malaysia, Singapore, Taiwan, Japan, South Korea

HKD 80: Australia, United Kingdom, United States, Canada, Netherlands, Switzerland

  1. Other countries/require for express shipping 

Please contact us through Instagram DM/ Facebook message, you can also reach us at cieldebethleem@gmail.com

*Owing to insufficient air flight capacity, we regret that extra time may be required for conveyance of your airmail items (including Speedpost) to the destinations despite the completion of local processes after posting.

International Duties and Taxes

International customers (outside Hong Kong) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority.