Delivery Policy
Orders will be dispatched within 5 working days once they are confirmed.
Please note that we only deliver to commercial and residential addresses. Post Office boxes and logistics centers are not accepted for deliveries.
Local Delivery
1. SF Express Cash on Delivery
During checkout, please select the product to be delivered by SF Express with Pay on Delivery. The delivery time is approximately 3 working days. Once your order is dispatched, you will receive a delivery confirmation email with a tracking number. You can use the tracking number to check the delivery status on the courier's website.
If the product will be sent to self-operated network points, please enter the code of SF Business Stations, SF Stores, or EF Lockers.
To check the code of SF Business Stations, SF Stores, or EF Lockers, please visit https://htm.sf-express.com/hk/tc/dynamic_function/store/
2. SF Express Free Delivery Discount
For a single purchase spending over HK$600 (after discount), you can enjoy SF Express Free Delivery Service for the Hong Kong area. Please select the product to be sent by SF Express during checkout. Once your order is dispatched, you will receive a delivery confirmation email with a tracking number. You can use the tracking number to check the delivery status on the courier's website.
If the product will be sent to self-operated network points, please enter the code of SF Business Stations, SF Stores, or EF Lockers.
To check the code of SF Business Stations, SF Stores, or EF Lockers, please visit https://htm.sf-express.com/hk/tc/dynamic_function/store/International Delivery
Delivery costs will vary for different countries.
Free standard delivery is available on orders over HK$1500 (HK Post).
For the following places, the delivery fee is HK$50-80. Please check the freight on the checkout page.
HK$50: Macau, Malaysia, Singapore, Taiwan, Japan, South Korea
HK$80: Australia, United Kingdom, United States, Canada, Netherlands, Switzerland
For other countries or if you require express delivery, please contact us through Instagram DM or Facebook message. You can also reach us at cieldebethleem@gmail.com.
Please note that due to insufficient air flight capacity, additional time may be required for the delivery of your airmail items (including Speedpost) to the destinations, even after the completion of local processes after posting.
International Duties and Taxes
International customers (outside Hong Kong) are responsible for paying any applicable inbound duties, taxes, and other fees outlined by the local Customs authority.
Others
Currently, we are only able to deliver to one delivery address per order. If you would like to deliver your order to multiple addresses, please place separate orders for each delivery address.
All orders are subject to stock availability. If an item is out of stock, we will inform you as soon as possible via email.
Once the order is dispatched, please contact the courier directly in case of any changes to the delivery address. Any incurred expenses shall be borne by the customer.
If you are unable to receive the order due to personal reasons, please contact the courier directly for further arrangements.